Towards a Model Based Process Assessment for Data Analytics: An Exploratory Case Study

Abstract

The ability to leverage data analytics can enhance the decision-making process in organizations by generating valuable insights. However, there is a limited understanding of how organizations can adopt data analytics as part of their business processes due to a lack of comprehensive roadmap with a structural approach like a Process Capability Maturity Model (PCMM). In this study, the development of a PCMM based on the ISO/IEC 330xx standard for the data analytics domain is proposed to assist organizations in assessing their data analytics processes capability level and providing a roadmap for improving them continuously. Towards this goal, we conducted an exploratory case study for one data analytics process to evaluate the applicability and usability of the proposed approach.