Tokdemir, GulBilgen, SemihErcil, Yavuz2023-11-242023-11-242014978-1-910309-43-82048-8912http://hdl.handle.net/11727/10923A new framework is proposed to assess web-based information systems (WISs) which is domain-independent, that is, can be applied for profit seeking as well as service oriented or non-profit seeking organizations. Assessment starts from an identification of the critical success factors (CSF) that outline organizational strategies, and proceeds to determine the measures of three categories of relationships: User-WIS, Other systems-WIS, Organization-WIS. These measures and CSF's are evaluated collectively to arrive at an effectiveness measure. A case study illustrating the applicability of the assessment framework in the e-business domain is presented.enginfo:eu-repo/semantics/closedAccessweb-based information systemseffectivenessassessmentconferenceObject244252000351437200028