Yazar "Pakdil, Fatma" için Araştırma Çıktıları | TR-Dizin | WoS | Scopus | PubMed listeleme
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Improving service quality in highway passenger transportation: a case study using quality function deployment
Pakdil, Fatma; Kurtulmusoglu, Feride Bahar (2014)The highly competitive market conditions in the passenger transportation industry pressure service provider firms to adopt an attitude of customer-oriented service quality. Even though the service quality of passenger ... -
Six sigma project prioritization and selection: a multi-criteria decision making approach in healthcare industry
Pakdil, Fatma; Toktas, Pelin; Can, Gulin Feryal (2020)Purpose The purpose of this study is to develop a methodology in which alternate Six Sigma projects are prioritized and selected using appropriate multi-criteria decision-making (MCDM) methods in healthcare organizations. ...