Konu "QFD" için listeleme
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Combined Analysis of Service Expectations and Perceptions in Lodging Industry Through Quality Function Deployment
(2017)This study is the first empirical attempt of how quality function deployment (QFD) can be employed as a service quality design and improvement tool in the lodging industry. It combines two complementary perspectives of ... -
Quality Improvement Initiatives Based on Customer and Service Provider Perspectives in Shopping Malls
(2018)Purpose The purpose of this study is to optimize and improve service delivery configurations by integrating both customers' and service providers' perspectives into service delivery design processes using quality function ...