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Focusing on the big picture while observing the concerns of both managers and passengers in the post-covid era
(2021)
This study reveals how to improve and define the issues of service quality in the airline sector after the outbreak of COVID-19, to what extent customer needs (important issues) and expectations (expected performances) ...
What pandemic inflation tells: Old habits die hard
(2021)
COVID-19 has led to changes in individuals' consumption habits, which will cause the calculation of inflation based on the average consumption basket to give distorted information. Using debit and credit card spending data ...
Card spending dynamics in Turkey during the COVID-19 pandemic
(2021)
This paper provides an extensive analysis of card spending during the COVID-19 pandemic in Turkey by using weekly aggregated and sectoral credit and debit card spending data from March 2014 to December 2020. At an aggregated ...